SHIPPING AND RETURNS

 We aim to have your order on its way to you within 2 business days.

Current domestic standard delivery times are 4-8 business days.  

Express delivery is 2-4 days depending on location.

Where possible orders are posted in compostable mailers using compostable tape and labels.  Currently our keyboards are sent in normal Australia Post mailers as they don't fit in our compostable mailers.

AUSTRALIA:

The Pencil Case Place offers FREE SHIPPING on all orders within Australia OVER $69.

Standard Domestic shipping is $6.95 for orders under $69.

UNITED STATES:

Enjoy flat rate of $16.95 AUD for all orders.  Allow 10-20 business days for shipping.

 

REST OF WORLD:

Enjoy a flat rate of $19.95 AUD.  Allow 10-20 business days for shipping.

RETURN POLICY

If you change your mind about your purchase please email us within 30 days of receiving your products for an exchange or store credit.  You will need to return your item in brand new condition to us via registered post.  Once we receive the item we will refund it minus the shipping fee originally paid.  We will help find you the cheapest way to return the item to us.  

FAULTY ITEMS

We aim to provide you with products of the highest standard, however in the event that your product is faulty or did not match the product description we will pay for the return shipping and refund the full amount of your purchase.  Just get in touch at hello@thepencilcaseplace.com